Shipping and Returns

Shipping and Returns Policy

Shipping Policy

At ORUX, we strive to ensure that your order arrives quickly and safely. We offer fast and reliable shipping options for both UK and international orders.

• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Any custom orders under the "Create your own timepiece" page are processed in 14-18 days depending on the order itself. 
• Shipping Time: Once your order is shipped, you can expect delivery within 2 to 5 business days for UK orders. International orders may take slightly longer depending on the destination and customs processing.
• Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
• Tracking Your Order: Once your order is shipped, you will receive a tracking number so you can track your package every step of the way.

Returns and Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy for all full-price items purchased on our website. Please review the following guidelines for returns and exchanges:

• Eligibility: Items must be returned in new, unused condition with all original packaging, tags, and accessories. Watches that have been worn or altered cannot be returned.
• Return Period: You have 14 days from the date of delivery to initiate a return.
• Return Process: To start a return, please contact our customer service team at [insert email address] with your order details. We will provide you with a return authorization and instructions.
• Refunds: Once we receive the returned item and confirm it meets our return criteria, we will process your refund to the original payment method. Shipping fees are non-refundable.
• Exchanges: If you'd like to exchange an item for a different model or size, please follow the same return process and place a new order for the desired item.

Damaged or Defective Items
If your watch arrives damaged or defective, please contact us immediately at [insert email address], and we will arrange for a replacement or refund.

Please Note:

• Return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.
• International returns may be subject to additional customs fees, and these costs will be the responsibility of the customer.